Pooki Club FAQ — Everything You Need to Know

Go to /register and fill in your name, mobile number, and a password. The whole process takes under two minutes. Once you submit the form, your account is active immediately and you can make your first deposit right away. No lengthy verification is needed just to get started.

You must be at least 18 years old to register and play on Pooki Club. This is a strict requirement and applies to all players regardless of location. If we find that an account belongs to someone under 18, it will be closed immediately and any balance will be forfeited.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive a reset code via SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, contact support via live chat.

No. Each player is allowed one account only. Creating multiple accounts to claim bonuses more than once is against Pooki's terms and conditions. If duplicate accounts are detected, all of them may be suspended and any winnings voided. If you have accidentally created two accounts, contact support to have one closed.

Basic play and deposits do not require identity verification. However, for larger withdrawals or if our security system flags unusual activity, you may be asked to submit a copy of your national ID or other documents. This is a standard process to protect your account and comply with responsible gaming guidelines.

Log in to your Pooki account and go to the Profile or Account Settings section. You can update your display name and email address there. If you need to change the mobile number linked to your account, contact the support team directly as this requires manual verification for security reasons.

Account suspensions usually happen due to a security check, a suspected policy violation, or a self-exclusion request. Contact the Pooki support team at [email protected] with your registered mobile number and a brief description of the issue. The team will review your case and respond within 24 hours.

If you want to close your account, email [email protected] from your registered email address and request permanent closure. Make sure to withdraw any remaining balance first. Once closed, the account cannot be reopened. If you are closing due to problem gambling, please visit our Responsible Gaming page for self-exclusion options.

Log in to your account and go to the Deposit section. Select your preferred payment method — bKash, Nagad, or Rocket — enter the amount you want to deposit, and follow the on-screen instructions to complete the payment. Your balance is updated instantly once the transaction is confirmed.

The minimum deposit on Pooki is ৳500. This is enough to play dozens of rounds across most games in the lobby. There is no maximum deposit limit for standard accounts, though very large deposits may trigger a routine security review.

Pooki currently supports bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All three are available for both deposits and withdrawals. We do not currently accept international cards or bank transfers, but more options may be added in the future.

Most deposits are credited instantly. If yours has not appeared after 10 minutes, first check that the transaction was completed successfully on your bKash, Nagad, or Rocket app. If the payment went through but your Pooki balance has not updated, contact support via live chat and share your transaction ID. The team will resolve it quickly.

Yes. All transactions on Pooki are processed through encrypted connections. Your payment details are never stored on Pooki's servers — the transaction happens directly through your bKash, Nagad, or Rocket app. Pooki also uses two-factor authentication and session monitoring to protect your account from unauthorised access.

Pooki does not charge any fees on deposits. The full amount you send is credited to your gaming balance. Note that your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction fees — check with your provider if you are unsure.

Yes. New Pooki players receive a welcome bonus on their first deposit. The bonus is credited automatically once your deposit is confirmed — you do not need to enter a code. The exact bonus amount and wagering requirements are shown on the promotions page. Make sure to read the terms before depositing so you know what to expect.

Go to the Withdrawal section in your account, select your preferred method (bKash, Nagad, or Rocket), enter the amount, and confirm. Withdrawals are typically processed within minutes. Make sure the mobile number on your payment account matches the one registered with Pooki.

The minimum withdrawal on Pooki is ৳500. There is a daily withdrawal limit for standard accounts — if you need to withdraw a larger amount, contact support to discuss your options. Withdrawals above a certain threshold may require a brief identity check before processing.

Most Pooki withdrawals are processed within 5 to 30 minutes. During peak hours or if a security review is triggered, it may take up to a few hours. If your withdrawal has been pending for more than 24 hours, contact the support team with your withdrawal reference number.

Withdrawals can be declined for several reasons: the mobile number on your payment account does not match your Pooki registration, you have an active bonus with unmet wagering requirements, or a security check is pending. Check your account notifications for a specific reason, or contact support for clarification.

Pooki does not charge withdrawal fees. Your full withdrawal amount is sent to your bKash, Nagad, or Rocket account. As with deposits, your mobile banking provider may apply their own standard fees on the receiving end.

Yes, but only after you have met the wagering requirements attached to that bonus. For example, if a bonus has a 10x wagering requirement and you received ৳500 in bonus funds, you need to wager ৳5,000 in total before the winnings become withdrawable. Your account dashboard shows your current wagering progress.

Pooki currently offers seven featured games: Fortune Gems 2 (slots), Teen Patti Joker (card), Tongits Go (card), W Live (live dealer), Arcade, Ice Hockey (virtual sports), and Nine (card). New games are added regularly — check the Game page for the latest additions.

Yes. All Pooki games use a certified Random Number Generator (RNG) to determine outcomes. This means every spin, card draw, and dice roll is completely independent and cannot be predicted or manipulated. The RNG is regularly audited to ensure it meets fairness standards.

Some Pooki games offer a demo or practice mode for registered users. Create a free account first, then check the individual game page to see if a free play option is available. Note that winnings from demo mode cannot be withdrawn — they are for practice only.

Fortune Gems 2 has an RTP (Return to Player) of 96.8%, which is one of the highest in the Pooki game library. This means that over a large number of spins, the game returns an average of ৳96.80 for every ৳100 wagered. Individual sessions will vary — RTP is a long-term statistical average, not a guarantee per session.

Teen Patti Joker follows the classic three-card format familiar to South Asian players, with a Joker card added as a wild. You place your bet, receive three cards, and compete against the dealer or other players depending on the table format. The Joker can substitute for any card to complete a winning hand. Full rules are shown inside the game.

W Live is Pooki's live dealer section. Instead of playing against a computer, you join a real table with a human dealer streamed in HD video. You can see every card dealt and every spin of the wheel in real time. Tables are available 24/7 and include baccarat, roulette, and other classic formats. A live chat feature lets you interact with the dealer during play.

Yes. Every Pooki game is fully optimised for mobile play. They work in your phone's browser without any download required. For the best experience, download the Pooki app from the App page — it loads faster, uses less data, and sends you push notifications for bonuses and promotions.

Most Pooki games start from as little as ৳10 per round, making them accessible to players with any budget. Some live dealer tables have slightly higher minimums. The exact minimum and maximum bet for each game is displayed inside the game lobby before you start playing.

When you register a new Pooki account and make your first deposit, the welcome bonus is credited to your account automatically. The bonus gives you extra funds to play with on top of your deposit. You need to meet the wagering requirements before you can withdraw any winnings generated from the bonus. Full terms are shown on the promotions page.

Wagering requirements (also called rollover) tell you how many times you need to play through a bonus before the winnings can be withdrawn. For example, a 10x wagering requirement on a ৳500 bonus means you need to place a total of ৳5,000 in bets before withdrawing. Your progress is tracked in your account dashboard.

Bonuses are usually credited instantly after a qualifying deposit. If yours has not appeared, check that your deposit met the minimum amount required for the promotion. Also confirm that you have not already claimed the same bonus type before — most Pooki bonuses are one-time offers. If everything looks correct, contact support with your deposit reference.

Free spins are credited to your account and are valid on specific games — usually Fortune Gems 2 or other featured slots. Open the eligible game and your free spins will be available automatically. Any winnings from free spins are added to your bonus balance and subject to wagering requirements before withdrawal.

Pooki runs periodic cashback promotions where a percentage of your net losses over a set period is returned to your account as bonus credit. The cashback is calculated automatically and credited on a weekly or monthly basis depending on the promotion. Check the current promotions for the exact cashback percentage and eligible games.

Yes. All Pooki bonuses have an expiry date, typically 7 to 30 days from the date they are credited. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be removed from your account. The expiry date for each active bonus is shown in your account dashboard.

You can reach the Pooki support team 24/7 via live chat inside your account or by emailing [email protected]. Live chat is the fastest option for urgent issues — most queries are resolved within a few minutes. Email responses typically arrive within a few hours.

Use a strong, unique password that you do not use on any other site. Never share your login details with anyone — Pooki staff will never ask for your password. Enable any two-factor authentication options available in your account settings. If you ever suspect unauthorised access, change your password immediately and contact support.

Pooki takes responsible gaming seriously. You can set deposit limits, session time limits, and loss limits directly from your account settings. If you feel your gambling is becoming a problem, you can request a temporary cooling-off period or a permanent self-exclusion. Visit the Responsible Gaming page for full details and resources.

Change your password immediately via the login page. Then contact Pooki support via live chat or email at [email protected] and report the suspected breach. The security team can freeze your account, review recent activity, and help you recover any funds if unauthorised transactions occurred.

Visit the App page on the Pooki website and follow the download instructions for your device. The app is available for Android and can be installed directly from the Pooki site — no app store required. iOS users can add the site to their home screen for a similar experience. The app is lightweight, fast, and uses less mobile data than the browser version.

If a game crashes due to a technical issue on Pooki's side, your bet is protected. The round result is recorded on the server, so when you reload the game your balance will reflect the correct outcome. If you believe a crash caused an incorrect result, contact support with the game name, approximate time, and bet amount — the team will investigate and correct it if needed.