Pooki takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, and how we keep it safe. No jargon, no surprises.
Privacy at a Glance
Here are the six core principles that guide how Pooki collects, uses, and protects your personal information every day.
Pooki only collects the personal data that is genuinely needed to operate your account, process your transactions, and comply with legal requirements. We do not collect data for the sake of it.
All personal data stored by Pooki is protected using industry-standard encryption. Our servers are secured against unauthorised access, and access to player data within Pooki is strictly controlled on a need-to-know basis.
Pooki does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within Pooki and the trusted service providers we use to operate the platform.
This privacy policy is written in plain language so you can understand exactly what happens with your data. If anything changes, we will update this page and notify you where required.
You have the right to access, correct, and request deletion of your personal data. Pooki makes it straightforward to exercise these rights by contacting our support team at any time.
Pooki keeps your data only for as long as it is needed for the purpose it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy applies to all users of Pooki Club, including visitors and registered players. By using Pooki, you agree to the collection and use of your information as described in this policy. If you have any questions, our support team is available 24/7 at [email protected].
Pooki Club ("Pooki", "we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Pooki collects, uses, stores, and protects your personal data when you visit our website, register an account, make deposits, play games, or contact our support team.
We understand that handing over personal information requires trust. That trust is something Pooki takes seriously. We collect only what we need, we protect it properly, and we are transparent about how it is used. This policy is written in plain English so that every player — whether you are new to online gaming or have been playing for years — can understand exactly what happens with your data on Pooki.
This policy should be read alongside Pooki's Terms and Conditions, which are available at /terms-conditions. Together, these documents govern your relationship with Pooki.
Pooki collects the following categories of personal data from players:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, national ID or passport number |
| Contact Data | Mobile phone number, email address |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history |
| Account Data | Username, password (encrypted), account preferences, login history |
| Gaming Data | Games played, wagers placed, wins and losses, session duration |
| Technical Data | IP address, device type, browser type, operating system, cookies |
| Communications Data | Support chat logs, emails sent to Pooki, feedback submitted |
Pooki does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
Pooki collects your personal data through the following means:
Pooki uses your personal data for the following purposes:
Pooki will only use your data for the purposes listed above. If we need to use your data for a new purpose that is not covered by this policy, we will update this page and notify you before doing so.
Pooki does not sell your personal data. We share your data only in the following limited circumstances:
All third parties with whom Pooki shares data are required to handle that data securely and in accordance with applicable data protection laws. Pooki does not permit third parties to use your data for their own marketing purposes.
Pooki uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit a website. They help Pooki remember your preferences, keep you logged in, and understand how players use the platform.
The types of cookies Pooki uses include:
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Pooki platform.
Pooki takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While Pooki takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your Pooki account and never share your login credentials with anyone.
If Pooki becomes aware of a data breach that affects your personal data, we will notify you and the relevant authorities as required by applicable law.
Pooki retains your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:
When your data is no longer required for the purpose it was collected and no legal retention obligation applies, Pooki will securely delete or anonymise it. You may request early deletion of your data subject to legal retention requirements by contacting our support team.
As a Pooki player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].
Request a copy of the personal data Pooki holds about you at any time.
Ask Pooki to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Ask Pooki to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Object to Pooki processing your data for direct marketing or where processing is based on our legitimate interests.
Pooki will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you if this is necessary.
Pooki is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use Pooki or provide any personal data to us.
If Pooki becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Pooki, please contact us immediately at [email protected] so we can take prompt action.
Pooki may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this page.
For significant changes that materially affect how we use your personal data, Pooki will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how Pooki protects your privacy.
Continued use of Pooki after an updated Privacy Policy is published constitutes your acceptance of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Pooki handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
For questions about responsible gaming, visit /responsible-gaming. For general questions, visit our FAQ page.
Your privacy is not an afterthought at Pooki — it is built into how we operate. We collect only what we need, protect it with strong security measures, and give you clear control over your own data. If you ever have a concern about how your information is being used, our support team is always here to help. Playing on Pooki should feel safe, and that starts with knowing your data is in good hands.
Now you know exactly how Pooki protects your data. Register your account today, deposit in Taka via bKash or Nagad, and enjoy fair games with fast payouts.