Responsible Gaming at Pooki Club — You Come First

1 What Is Responsible Gaming?

Responsible gaming means playing in a way that stays fun, stays within your means, and does not negatively affect your life or the lives of people around you. At Pooki, we believe that gaming should always be a form of entertainment — not a way to make money, escape problems, or cope with stress.

Pooki is committed to responsible gaming because we genuinely care about the wellbeing of every player on our platform. That is not just something we say — it is reflected in the tools we build, the training our support team receives, and the way we design the Pooki experience from the ground up.

Responsible gaming at Pooki covers three areas: giving players the tools to manage their own play, identifying players who may be at risk and reaching out proactively, and making it easy for anyone who needs help to get it quickly. Whether you are a casual player who just wants to set a small deposit limit, or someone who needs to take a longer break, Pooki has the tools and the team to support you.

The most important thing to remember is that gambling involves risk. The house always has an edge over time, which means gambling should never be treated as a reliable source of income. Set a budget you are comfortable losing, stick to it, and treat every session as entertainment — just like going to the cinema or eating out.

2 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Pooki encourages all players to be honest with themselves about their gaming habits. Some common warning signs include:

• Spending more money on gaming than you originally planned or can afford.
• Chasing losses — continuing to play in an attempt to win back money you have lost.
• Lying to family or friends about how much time or money you spend on gaming.
• Feeling anxious, irritable, or restless when you are not able to play.
• Neglecting work, studies, family responsibilities, or personal health because of gaming.
• Borrowing money or selling possessions to fund your gaming activity.
• Using gaming as a way to escape stress, depression, or personal problems.
• Feeling unable to stop playing even when you want to.

Problem gambling affects people from all walks of life. It does not mean you are a bad person or that you lack willpower. It is a recognised condition that responds well to the right support. Pooki is here to help you access that support as easily as possible.

3 Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use Pooki's responsible gaming tools or speak to our support team.

If three or more of these apply to you, please reach out to our support team or activate a self-exclusion period from your account settings. There is no shame in taking a break — it is the smart thing to do.

4 Responsible Gaming Tools on Pooki

Pooki provides a full suite of responsible gaming tools that are free to use and available to every registered player. Here is a summary of what is available and how each tool works:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month. Reductions take effect immediately. Increases require a 24-hour waiting period.
• Loss Limits: Cap the amount you can lose in a given period. Once reached, you cannot place further bets until the limit resets. Useful for players who want a hard budget ceiling.
• Session Time Limits: Set a maximum session length. Pooki will warn you when your time is nearly up and log you out automatically when the limit is reached.
• Reality Checks: Receive regular pop-up notifications during play showing your session duration and net gaming result. A simple but effective way to stay aware.
• Cooling-Off Period: Temporarily suspend your account for 1 to 42 days. During this period you cannot deposit or play, but your account and balance are preserved.
• Self-Exclusion: Close your account for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion, Pooki will also suppress any marketing communications to you.

All tools can be activated from the Responsible Gaming section of your account dashboard. If you need assistance, contact our support team at [email protected] and we will help you set up the right tool for your situation.

5 Protecting Young People

Pooki is strictly an 18+ platform. We do not allow anyone under the age of 18 to register or play on Pooki under any circumstances. We take underage gambling extremely seriously and have multiple safeguards in place to prevent it.

During registration, all players must confirm they are 18 or older. Pooki also conducts identity verification (KYC) checks on accounts, which helps us confirm the age of our players. Any account found to belong to a person under 18 will be closed immediately and any funds returned.

If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to Pooki:

• Always log out of your Pooki account when you are not using it.
• Do not save your Pooki password on shared devices.
• Use device-level parental controls to restrict access to gaming websites.
• Keep your login credentials private and never share them with anyone.

If you suspect that a minor has accessed a Pooki account, please contact us immediately at [email protected] so we can investigate and take action promptly.

6 Getting Support

If you are concerned about your gaming habits — or those of someone you care about — please do not hesitate to reach out. Pooki's support team is available 24 hours a day, 7 days a week and is trained to handle responsible gaming conversations with care and without judgement.

You can contact Pooki support through the following channels:

• Live Chat: Available inside the Pooki platform after login — the fastest way to reach us.
• Email: [email protected] — we respond to all responsible gaming emails within 2 hours.

When you contact us about responsible gaming, our team will listen to your situation, explain the tools available to you, and help you activate the right protections for your needs. If you want to self-exclude, we can process that request immediately during the conversation.

Remember: reaching out is the right move. Our team is here to help, not to judge. Every conversation about responsible gaming is treated with complete confidentiality.

7 Pooki's Commitment to Responsible Gaming

Responsible gaming is not a box-ticking exercise at Pooki. It is a genuine commitment that runs through every part of how we operate. We regularly review our responsible gaming tools and policies to make sure they are effective and up to date with best practices in the industry.

Pooki's responsible gaming programme includes staff training, proactive monitoring of player behaviour for signs of problem gambling, and regular review of our tools and policies. We also work to ensure that our marketing and promotions are never targeted at vulnerable players or designed to encourage excessive play.

We believe that a player who games responsibly is a player who enjoys Pooki for longer. Our long-term success depends on our players having a positive, sustainable relationship with gaming — and that is exactly what our responsible gaming programme is designed to support.